FAQ

Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?
Simply browse our products, add your favourites to your basket, and proceed to checkout. We accept all major credit and debit cards.

Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible at fostergroupltd@outlook.com if you need to make changes. We cannot guarantee amendments once an order has been dispatched.

Is it safe to pay on your website?
Yes. Our website uses SSL encryption and all payments are processed securely. We do not store your card details.

Shipping & Delivery

How long will my order take to arrive?
UK standard delivery takes 3–5 business days. Express delivery is available at checkout for 1–2 business days. Orders are processed within 1–2 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on qualifying UK orders. Check the checkout for the current threshold.

Do you ship internationally?
Yes, we ship to selected international destinations. Delivery times and costs are calculated at checkout.

How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with your tracking details.

Products

Are your products suitable for sensitive skin?
Our products are formulated with skin health in mind. However, we recommend checking the full ingredient list before use if you have known sensitivities or allergies.

Are your products cruelty-free?
Yes, all HYDRO LAB products are cruelty-free.

How should I store my products?
Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of receipt for unused, unopened products. Please visit our Returns Policy page for full details.

My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 48 hours of receiving your order at fostergroupltd@outlook.com with a photo of the damage and we'll make it right.